This website "Gus Gus designs " is owned and operated by Mrs P Rowland & Mr D M Rowland

Prices and Promotions

Prices that are reduced for sales and promotions are only valid for the specified time period .

We reserve the right to withdraw any goods from the website at any time .

We reserve the right to adjust prices , offers and goods details on this website at our discretion at any time ( but not after ) we have taken payment for your order .

Ordering information
Shopping with Gus Gus Designs is designed to be a pleasure. Each section is broken down for you to be able to browse online. Once you have selected a category to view, click on that item and a larger image will appear for you to inspect a little closer. Make a note of the item, price, colour, and size you require.
Add your item/s to the shopping cart and then click check out. Please fill in your delivery and billing details . Please state your email address so we can confirm order and phone number . You will then have a choice of payment options.

If you decide to pay by credit/debit card please enter your details on our secure page. Your details are then encrypted and sent with your order to our secure processing area.

If you prefer you can also contact us if you have any queries.  Please see our contact page for more details. We can  take payment by most credit card or debit cards online. If you do not have a credit or debit card we can accept cheques or postal orders by post, but this will take a little longer to process.Cheques take approx 10 days to clear .

Our standard postage and packing charges are:


£74.99 or less - £3.95 anywhere in UK mainland
£75.00 or more free anywhere in UK mainland

Delivers are made by Royal Mail or courier .

Exceptions

Please note due to recent changes we are no longer able to process or ship orders to Northern Ireland 

 Goods are normally dispatched within working 3 days

Cancellation & Returns policy

Should you wish to cancel or return any of your goods please do so in accordance with our cancellation and return policy

If you wish to cancel an order please contact us by email at info@gusgusdesigns.co.uk .quote your order number , name and postcode .If a goods have already been dispatched please follow as instructed below .

Under the Distance selling regulations , you have the right to cancel your order for any item  on this website for a full refund before the product is dispatched or within 14  days starting on the day after delivery .This does not apply to items made to your specifications .
If you cancel an order after product  has been delivered , you , the customer , will be responsible for the safe return in good condition of the product  to us , Gus Gus Designs , at your cost within 14 days of cancellation of your order . 
We would advise obtaining tracking details for returned parcel .

We trust that you will be as pleased with our products as we are.
Please notify us why the item is being returned with original proof of purchase. In the unlikely event of the goods being faulty we will cover the cost of the postage and packaging for replacements. Please retain proof of posting .Returned goods must be accompanied by a return note information with order number  , details of name and address and contact email , reason for return . the return address is Gus Gus designs , The Challenge , Ladyclose Avenue , Cliffe Woods , Rochester Kent ME3 8JL

You are responsible for returning the goods to us .You will be responsible for the costs of return or if appropriate , collection ( unless the goods is faulty )

You will receive a full refund of the purchase price (including an delivery costs ) less any collection charges ( if applicable ) within 30 days of  our receiving the returned goods .

Personalised items 

Personalised items are non returnable unless there is a spelling mistake or faulty goods . We are not responsible for incorrect size been ordered

Show sales
Items purchased at our show stand can only be exchanged if the goods are found to be faulty and must be made available for our inspection. If the goods are no longer available a full refund will be made at our discretion. Please allow up to 28 days for your returned item to be delivered to you.

This does not affect your statutory rights.

Security and Privacy policy
We do not send your details to any third party other than to process your order. We use a secure server to process your payment . Keep your accounts details and any passwords secret .  Do not send credit or debit details by email as this is not secure , please us the secure server provided .

We are committed to protecting your privacy . We will only use the information ( your name , address , phone number , email address and (credit /debit card details ) if appropriate ) that we collect about you lawfully ( in accordance with the Data Protection Act 1998)

We collect the information about you for 2 reasons .

1. To process your order
2. To provide you with a good service .

If you would like to check the information we hold about you please email us with your request .

The personal information which we hold will be securely held in accordance with our internal security policy and the law .

We may use technology to track the pattern of behaviour of visitors to our site . This can include using " cookie" which would be stored on your browser.  You can usually modify your browser to prevent this happening .The information collected in this way can be used to identify you unless you modify your browser settings 

You can contact us if you have any comments or questions about privacy . 

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