This website "Gus Gus designs " is owned and operated by Mr D. Rowland and Mrs P Rowland

Prices and Promotions

Prices that are reduced for sales and promotions are only valid for the specified time period .

We reserve the right to withdraw any goods from the website at any time .

We reserve the right to adjust prices , offers and goods details on this website at our discretion at any time ( but not after ) we have taken payment for your order .

Ordering information
Shopping with Gus Gus Designs is designed to be a pleasure. Each section is broken down for you to be able to browse online. Once you have selected a category to view, click on that item and a larger image will appear for you to inspect a little closer. Make a note of the item, price, colour, and size you require.
Add your item/s to the shopping cart and then click check out.Please fill in your delivery and billing details . Please state your email address so we can confrim order and phone number . You will then have a choice of payment options.

If you decide to pay by credit/debit card please enter your details on our secure page. Your details are then encrypted and sent with your order to our secure processing area.

If you prefer you can also contact us if you have any queries.  Please see our contact page for more details. We can  take payment by most credit card or debit cards online. If you do not have a credit or debit card we can accept cheques or postal orders by post, but this will take a little longer to process.Cheques take approx 10 days to clear .

Our standard postage and packing charges are:

£10 or less - £1.50 anywhere in UK mainland
£50 or less - £3.75 anywhere in UK mainland
£50.01 or more free anywhere in UK mainland

Delivers are made by Royalmail or courier .

Exceptions

Please note that certain areas such as the Scottish Highlands , Northern Ireland and Overseas orders will be charged according to weight and destination. Please ring for a quote .

 Goods are normally dispatched within 5 days but please allow up to 21 days

Cancellation & Returns policy

Should you wish to cancel or return any of your goods please do so in accordance with our cancellation and return policy

If you wish to cancel an order please contact us by email at gusgus.design@virgin.net .quote your order number , name and postcode .If a goods have already been dispatched please follow as instructed below .

Under the Distance selling regulations , you have the right to cancel your order for any item on this website for a full refund within seven working days .This does not apply to items made to your specifications .
We trust that you will be as pleased with our products as we are. However if for any reason you are not, please return them, unused and securely packaged, within 14 days of  receipt. We will then exchange the item or provide you with a full refund.
Please notify us why the item is being returned with original proof of purchase. In the unlikely event of the goods being faulty we will cover the cost of the postage and packaging for replacements. Please retain proof of posting .Returned goods must be accompanied by a return note information with order number  , details of name and address and contact email , reason for return . the return address is Gus Gus designs 37 Squires Close Strood Rochester Kent ME2 2TZ .

You are responsible for returning the goods to us .You will be responsible for the costs of return or if appropriate , collection ( unless the goods is faulty )

You will recieve a full refund of the purchase price (including an delivery costs ) less any collection charges ( if applicable ) within 30 days of  our recieving the returned goods .

Show sales
Items purchased at our show stand can only be exchanged if the goods are found to be faulty and must be made available for our inspection. If the goods are no longer available a full refund will be made at our discretion. Please allow up to 28 days for your returned item to be delivered to you.

This does not affect your statutory rights.

Security and Privacy policy
We do not send your details to any third party other than to process your order. We use a secure server to process your payment . Keep your accounts details and any passwords secret .  Do not send credit or debit details by email as this is not secure , please us the secure server provided .

We are committed to protecting your privacy . We will only use the information ( your name , address , phone number , email address and (credit /debit card details ) if appropiate ) that we collect about you lawfully ( in accordance with the Data Protection Act 1998)

We collect the information about you for 2 reasons .

1. To process your order
2. To provide you with a good service .

If you would like to chck the information we hold about you please email us with your request .

The personal iinformation which we hold will be securely held in accordance with our internal security policy and the law .

We may use technology to track the pattern of behaviour of visitors to our site . This can include using " cookie" which would be stored on your browser.  You can usually modify your browser to prevent this happening .The information collected in this way can be used to identify you unless you modify your browser settings 

You can contact us if you have any comments or questions about privacy . 

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